IT Change Manager

The IT Change Manager ensures the effective management of IT changes within the Department of Medical Informatics (DMI) at LIH. Operating under the IT Strategy & Management (S&M) Unit, the role focuses on planning, evaluating, and controlling changes in line with LIH’s digital transformation goals, regulatory requirements (e.g., GDPR, ISO 27001), and research priorities.

Key Accountabilities:

• Coordinate and lead the end-to-end IT change management process (standard, normal, emergency).
• Maintain and continuously improve the IT change management procedures, and governance framework.
• Evaluate and authorize change requests in collaboration with Change Control Authority (CCA).
• Ensure proper impact analysis, risk assessment, and rollback planning for all IT changes.
• Monitor change implementation and post-change reviews to ensure effectiveness.
• Train and support collaborators in the use of the change management platform.
• Maintain the Change Schedule (Forward Schedule of Changes) and Change Register.
• Liaise with IT service owners, project managers, and external providers to align change activities with operational needs.
• Provide regular reports and metrics on change volumes, success rates, and trends.
• Support audits and compliance reviews related to IT change controls.
• Foster an environment of continuous learning through self-improvement, staying up-to-date with the latest tools, techniques, and advancements in the field.

Key Skills, Experience and Qualifications:

• Bachelor’s or Master’s degree in IT, Computer Science, or a related field.
• 5+ years of experience in IT service management, ideally within healthcare or research settings.
• Proven expertise in ITIL 4; ITIL certification required, with a focus on Change Enablement preferred.
• Strong skills in coordinating cross-functional teams and managing multiple priorities.
• Excellent written and verbal communication, documentation, and stakeholder engagement capabilities.
• Practical knowledge of change management workflows and tools (e.g., SMS, JIRA).
• Fluency in English is mandatory; French, German or Luxembourgish is an asset
• Competence in risk and impact analysis, change governance, and process standardization.
• Committed to continuous improvement and delivering value through structured IT change practices.

Gender Equality

The LIH is an equal opportunities employer.  We are fully committed to removing any discriminatory barrier related to gender, and not only, in recruitment and career progression of our staff.

The LIH is attentive to gender representation among its leadership staff and aims to eliminate obstacles to recruitment and promotion of female leaders and their career development.