IT Process Manager

Please note that this position is offered on a permanent contract (CDI) and is subject to a 12-month probationary period.

The IT Process Manager ensures the management and continuous improvement of IT processes within the Department of Medical Informatics (DMI) at LIH. Operating under the IT Strategy & Management (S&M) Unit, the role focuses on designing, evaluating, and optimizing processes in line with LIH’s digital transformation goals, regulatory requirements (e.g., GDPR, ISO 27001), and research priorities.

Key Accountabilities

• Coordinate and lead the lifecycle of IT service management (ITSM) processes.
• Manage the end-to-end IT change management process (standard, normal, emergency).
• Drive organizational change management (OCM) initiatives related to IT transformations to ensure user adoption and minimize resistance.
• Maintain and improve IT procedures and the governance framework.
• Evaluate process maturity and ensure alignment with industry standards.
• Map processes, assess risks, and track performance metrics.
• Monitor process execution and conduct audits to ensure effectiveness and compliance.
• Train collaborators in process execution and change management tools.
• Define and maintain process documentation, RACI matrices, and standard operating procedures (SOPs).
• Collaborate with IT service owners, project managers, and internal stakeholders.
• Provide reports and KPIs on process performance, change volumes, and compliance.
• Support compliance audits related to IT processes and change controls.

Key Skills, Experience and Qualifications

• Bachelor’s or Master’s degree in IT, Computer Science, or a related field.
• Minimum 5 years of experience in IT service management (ITSM), ideally within healthcare or research settings, or other highly regulated environments.
• 10 years of proven experience and demonstrated success in Project Management.
• Competence in process engineering, governance, standardization, change management and risk analysis.
• Skills in coordinating cross-functional teams and managing priorities.
• Advanced ITIL certification, and knowledge of process mapping and ITSM tools (e.g., SMS, JIRA, …).
• Written and verbal communication, documentation, and stakeholder management capabilities.
• Experience with Agile/Scrum and traditional PM methodologies
• Fluency in English is mandatory; French, German or Luxembourgish is an asset.
• Knowledge of Data Governance and Enterprise Architecture frameworks (e.g., TOGAF) is an asset

Applications including a cover letter and a curriculum vitae should be sent before April 30, 2026 via our website www.LIH.lu/jobs with the ref: MC/ITP0326/RC/DMI

Gender Equality

The LIH is an equal opportunities employer. We are fully committed to removing any discriminatory barrier related to gender, and not only, in recruitment and career progression of our staff. The LIH is attentive to gender representation among its leadership staff and aims to eliminate obstacles to the recruitment and promotion of female leaders and their career development.