IT Helpdesk Technician - KD0817

The IT Helpdesk Technician will be responsible for the assistance of the IT Manager with the operational management of the Luxembourg Institute of Health computing equipment (installation & maintenance of PCs, servers and software) and  the management of the network and support users in their daily activities.

Luxembourg Institute of Health
1A-B, rue Thomas Edison, Strassen 1445, Luxembourg
Key Accountabilities
  • Receive and check deliveries of equipment and ensure the installation and maintenance of PCs.
  • Update the software and hardware inventory.
  • Manage the network by defining user accounts on a day-to-day basis, following a determined security procedure.
  • Call handling, tracking, dispatching and escalation.
  • Participate in the help desk, reply quickly to support requests from users, analyze the problems encountered and provide appropriate solutions.
  • Develop installation procedures for the hardware and software equipment.
  • Perform analysis, testing and installing of company end-user devices, such as, but not limited to, PC, Laptop, printer, tablet, smartphone.
  • Perform day-to-day team operations tasks like email, software- and access-management as well as follow-up of assigned support requests with end-users and/or suppliers.

KEY SKILLS, EXPERIENCE AND QUALIFICATIONS
  • Technical degree in computer science (ideally 2 years' higher education).
  • Experience of 2 years in the management of computing equipment or a helpdesk is an advantage.
  • Good organization skills, team player, capacity for analysis and problem solving, good social skills and helpfulness.
  • Strong desire to learn new technologies.
  • IT skills: Technical knowledge of LAN, Ethernet, Windows, Microsoft Office, VMWare, Linux, VoIP, WIFI, Windows server, GLPI, SCCM, Mac OS.
  • Language skills: fluent command of French and English. Knowledge of another language of the European Union is an asset.

REF.: CM/ITHT0817/KD/ADM IT
Permanent contract - Full-time - Entry date: immediately