IT Application Support Specialist - AA0719

The IT Application Support Specialist will maintain and support day-to-day business processes such as data exchange between applications, operation and maintenance of scripts and automated jobs, application administration, and provide customer service to end users with business applications. He/she will be part of the Business Information System (BIS) team in charge of supporting biobanking operations (biosample collection, processing and storage). He/She will serve as the first point of contact for internal users and customers seeking assistance on business software application.
Rue Louis Rech 1, Entrée B, Dudelange L-3555, Luxembourg
14/10/2019 12:11:05
Key Accountabilities
  • Prioritize and schedule support activities.
  • Troubleshoot, identify, track, and ensure resolution of issues in a timely fashion, particularly with high priority items.
  • Provide end-users support for issues with internal applications, data integrity, data exchange, and reports.
  • Work with other BIS Team members to ensure successful completion of projects.
  • Maintain a follow-up schedule for unresolved issues.
  • Run, monitor and maintain automated services, macros, scripts and process daily file transfers.
  • Maintain the database structure (performance, monitoring, enhancements, data modelling etc.)
  • Update the documentation to cover the implementation of application solutions, including technical specifications, site deployment and support requirements.
  • Provide application administration functions such as creating user accounts, updating standardized codes, mapping tables, and other data parameters for our internal applications.
  • Operational Support for all kind of incidents such as problem determination, incident resolution, incident escalation;
  • Execute tests scripts and perform full application integration testing in order to grasp knowledge on the application features to support;
  • Work with cross-functional teams to resolve customer’s issues and requests related to business applications;

KEY SKILLS, EXPERIENCE AND QUALIFICATIONS
  • Bachelor's or Master’s degree in Computer Science, Data Science or another related field;
  • At least three years’ experience in a similar support role, focused on customer service;
  • Good organizational and relational skills, plus the ability to work with precision, managing a heavy workload and completing work within specified deadlines.
  • Experience in delivering solutions in multi-team collaborations, including those involving Product Owners, Business Analysts and Software providers
  • Methodical, autonomous and rigorous approach to work, showing dynamism, dedication and team-spirit.
  • Excellent problem solving and strong communication skills both oral and written
  • Knowledge of trouble ticketing platforms and ideally their customisation (e.g. JIRA)
  • Good knowledge of the database structures (Oracle, SQL Server) and of SQL language.
  • Programming experience (RDBMS,  Perl, PL/SQL, Java, REST, HTML)
  • Good knowledge in Unix/Linux System
  • knowledge of Confluence, APEX, Angular2, C#, NoSQL (ElasticSearch) are considered as an asset
  • Fluent in French and English with proof of excellent written skills in both languages. Any other language in use in Luxembourg would be an asset.
  • In addition to working from Mondays to Fridays, be willing to occasionally work remotely on Saturdays
REF.: VD/ASS0719/AA/IBBL BIS
CDI - Full time - Available immediately